FAQ
If you have a query, the answer may already be available below. If you cannot see the answer here, contact us on 01904 607331 or at sales@school-shop.co.uk
I am a school wanting to join Schoolshop. What do I do?
If you require more information about us, refer to the About Us section. To see samples or enquire about joining Schoolshop, please contact Peter Dalton on 01904 607331 for more information and to discuss your requirements.
Do I need to register/login to make an order?
No, orders can be placed without creating an account or logging in to an existing account.
I've lost my account details, what do I do?
Contact us on 01904 607331 or at sales@school-shop.co.uk and a member of staff will assist. Remember, you do not need to login to place an order.
What is the minimum amount I can order?
You can order as little as one item and there is no minimum spend required to place an order with us.
Do you charge for delivery?
Yes, orders under £55 are subject to a £4.25 delivery charge, orders over £55 are delivered free. You can also Click & Collect orders for free from our shop in York.
Can you deliver to my home address?
Yes, we can deliver to any mainland UK, Highlands and Islands address. While we primarily deliver to home addresses, we can also deliver to a place of work or school address.
How quickly will my items arrive?
All items are dispatched via Royal Mail and delivered in 48-72 hours after your order has been completed. Orders are usually dispatched within a day or so of receiving them. From 1st June to mid September, all orders may take up to 2 weeks to be completed & delivered. Up to date information can be found on our homepage.
When should I place my order for back to school?
As soon as possible! As you can imagine, we receive a very high volume of orders from June to September. Ordering as soon as possible will give us sufficient time to process your order, replace any missing stock and add any personalisation required. We always advertise a cut off date for guaranteed delivery, please try to order by that date to avoid disappointment.
Do orders come with the school logo embroidered onto the garments?
Yes, wherever required any logos will be decorated onto the garment. Please check the product description for more information.
Do you have a shop open to the public where we can try on/purchase items?
Yes, we are open Monday to Friday 9:00am to 4.00pm. During the summer holidays we open on Saturdays. Please refer to the homepage for the latest information. To find us, click on to Contact/Find Us.
Help! I have no idea what size to order!
Some of our schools may have a sizing set in school for pupils to try on. Before the summer holidays, we attend all of our secondary schools with a full complement of uniform to size up the new starters. The school will provide parents with this information. We strongly recommend taking the opportunity to bring your child along to be sized up! Alternatively, all are welcome at our shop to try on uniform or feel free to ask the advice of our staff via telephone.
I need to return an item for a different size/a refund. What do I do?
Please refer to the Exchanges & Returns section of this website.
I'm having issues placing my order online, what do I do now?
Please contact us on 01904 607331, Monday to Friday 9:00am to 4.00pm and we can process your order over the phone and advise solutions for placing future online orders.
Is there any financial support available to help with the cost of school uniform?
Support may be available through your school, particularly when your child is either starting or attending secondary school. If support is available, the school will issue you with a code to use when ordering from our website. Please contact the school to find out if you are eligible for any support.