Exchanges & Returns

We hope you are pleased with your school uniform purchases from Schoolshop. We understand that on occasion garments are ordered which are the wrong sizes and need to be exchanged. All orders are dispatched with a Returns Form that we ask customers to send to us with the items they are returning. If you have misplaced this form, please contact us and we will e-mail a replacement form to you.

The cost of returning goods must be met by the customer, however if the item(s) being returned is/are faulty or were sent incorrectly in error, we will refund your return postage charges. We strongly recommend that you obtain a Certificate of Posting or some other form of proof of where the goods were sent, in the event they are lost and you need to claim for the cost of the item(s).

Upon receipt of your returned goods we will process the item as quickly as possible and either send the requested replacements or issue a refund, or a combination of both depending upon the nature of your request.

During the busy Back to School period from mid July to mid September, it will take longer to process returned items, therefore please ensure you leave sufficient time in order that you receive replacements before school starts in September. We recommend allowing at least 2 weeks from sending your return back to us to receiving replacement goods. If you need to return goods within 2 weeks of school starting you can visit our shop in Elvington on the outskirts of York, where we can exchange whilst you wait.

PLEASE NOTE:
* Goods can only be returned for a refund up to 30 days from the date of original purchase.
* Garments that have been personalised with names or initials CANNOT be exchanged. This does not include any school emblems which are a required part of the uniform.
* Please allow up to 14 days for any refunds to be processed.

Please ensure that all returns are unworn, unwashed and in the same condition as received. We reserve the right to refuse goods for exchange if the original items are not returned in a resalable condition.

If you have any questions relating to returns/exchanges please call us on 01904 607331 or email sales@school-shop.co.uk