If you have a query, the answer may already be available below. If you cannot see the answer here, contact us on 01904 607331 or at firstname.lastname@example.org
I am a school wanting to join Schoolshop. What do I do?If you require more information about us, refer to the About Us section. To see samples or enquire about joining Schoolshop, please contact Martyn Schofield on 01904 607331 for more information and to discuss your requirements.
Do I need to register/login to make an order?No, orders can be placed without creating an account or logging in to an existing account.
I've lost my account details, what do I do? Contact us on 01904 607331 or at email@example.com and a member of staff will assist. Remember, you do not need to login to place an order.
What is the minimum amount I can order?You can order as little as one item and there is no minimum spend required to place an order with us.
Do you charge for delivery?Yes, from 1st January 2018 a new delivery charge of £3.95 will be introduced on all orders under £40 ex vat and £47 inc vat, thereafter delivery is free.
Can you deliver to my home address?Yes, we can deliver to any mainland UK, Highlands and Islands address. While we primarily deliver to home addresses, we can also deliver to a place of work or school address.
How quickly will my items arrive?All items are dispatched via Royal Mail and delivered in 48 hours. If you provided a valid mobile phone number and/or email address, you will receive tracking information for your order. Orders are usually dispatched within a day or so of receiving them. FROM 1ST JUNE TO MID-SEPTEMBER, ALL ORDERS MAY TAKE UP TO 2 WEEKS TO BE DELIVERED. Up to date information can be found on our homepage.
When should I place my order for back to school?As soon as possible! As you can imagine, we receive a very high volume of orders from June to September. Ordering as soon as possible will give us sufficient time to process your order, replace any missing stock and add any personalisation required.
Do orders come with the school logo embroidered onto the garments?Yes, wherever required any logos will be decorated onto the garment. Please check the product description for more information.
Do you have a shop open to the public where we can try on/purchase items?Yes, we are open Monday to Friday 8:00am to 5:00pm. During the summer holidays we may open on Saturdays. Please refer to the homepage for the latest information. To find us, click on to Contact/Find Us.
Help! I have no idea what size to order!Some of our schools may have a sizing set in school for pupils to try on. Before the summer holidays, we attend all of our secondary schools with a full complement of uniform to size up the new starters. The school will provide parents with this information and it will be made available on our homepage in Spring, when the dates are confirmed and finalised. WE STRONGLY RECOMMEND TAKING THE OPPORTUNITY TO BRING YOUR CHILD ALONG TO BE SIZED UP! Alternatively, all are welcome at our shop to try on uniform or feel free to ask the advice of our staff via telephone.
I need to return an item for a different size/a refund. What do I do?
Please refer to the Exchanges & Returns section of this website.
I'm having issues placing my order online, what do I do now?Please contact us on 01904 607331, Monday to Friday 8:00am to 5:00pm and we can process your order over the phone and advise solutions for placing future online orders.
My child is starting in Year 7. Am I eligible for school uniform vouchers? If so, how do I obtain them?If your child receives free school meals you will most likely be eligible for support. Please contact your child's secondary school and ask for a SchoolSave application form. The primary school transition co-ordinator will also be aware of this support and should be able to assist further.