We hope you are pleased with your school uniform purchases from Schoolshop. We understand that on occasion garments are ordered which are the wrong sizes and need to be exchanged. All orders are dispatched with a Returns Form that we ask customers to send to us with the items they are returning. If you have misplaced this form, please contact us and we will e-mail a replacement form to you.
Retuns are free of charge and can be booked online at www.royalmail.com/track-my-return/create/2072 where you can create a label which should be affixed to the parcel being returned and then taken to your local post office, who will issue you with a Certificate of Posting.
Upon receipt of your returned goods we will process the item as quickly as possible and either send the requested replacements or issue a refund, or a combination of both depending upon the nature of your request.
During the busy Back to School period from mid July to mid September, it will take longer to process returned items, therefore please ensure you leave sufficient time in order that you receive replacements before school starts in September. We recommend allowing at least 2 weeks from sending your return back to us to receiving replacement goods. If you need to return goods within 2 weeks of school starting you can visit our shop in Elvington on the outskirts of York, where we can exchange whilst you wait.
* Goods can only be returned for a refund up to 90 days from the date of original purchase.
* Garments that have been personalised with names or initials CANNOT be exchanged. This does not include any school emblems which are a required part of the uniform.
* Please allow up to 14 days for any refunds to be processed.
Please ensure that all returns are unworn, unwashed and in the same condition as received. We reserve the right to refuse goods for exchange if the original items are not returned in a resalable condition.
If you have any questions relating to returns/exchanges please call us on 01904 607331 or email firstname.lastname@example.org