Find My School

Scout & Guide Uniform

Exchanges & Returns

We hope you are pleased with your school uniform purchases from Schoolshop. We understand that on occasion garments are ordered which are the wrong sizes and need to be exchanged. All orders are dispatched with a Returns Form that we ask customers to send to us with the items they are returning. If you have misplaced this form, please return your products to:

Schoolshop
Unit 4-5 Handley Court
Elvington Ind. Estate
Elvington
York
YO41 4AR

Please state if you are returning items for an EXCHANGE or REFUND and include:

* Your name and address and a contact number
* The original order ID (if available)
* A list of the garments you are returning and the action required (new size etc.)

PLEASE NOTE:
* Goods can only be returned for a refund up to 90 days from the date of original purchase.
* Garments that have been personalised with names or initials CANNOT be exchanged. This does not include any school emblems which are a required part of the uniform.
* Postage will be credited only if you are returning a faulty or incorrectly sent garment.
* The small order handling charge of £1.25 is NON REFUNDABLE.  
* Please allow up to 14 days for any refunds to be processed.

Please ensure that all returns are unworn, unwashed and in the same condition as received. We reserve the right to refuse goods for exchange if the original items are not returned in a resalable condition.

If you have any questions relating to returns/exchanges please call us on 01904 607331 or email sales@school-shop.co.uk